Unfortunately, i have been her quite a few times with my niece dog recently. The staff was incredibly sweet and accommodating. I give 4 stars because it was crazy expensive. We were charged $40 for a test i know costs less then a dollar. That is not the staffs fault. Everyone who works there treated us with the upmost respect and consideration. Especially the tech that works 3rd shift. I dont remember her name, but she was incredibly empathetic and kind.
Staff and Veterinarian were absolutely wonderful! Thank you for the excellent care you provided for my cat!
We went in to have our prescious dog Euthanized and the staff couldnt be any kinder and more courteous from the moment we walked in to when we left. They were truly understanding what an upsetting moment in time it was and were there to help in any way they could 5 stars
Original review: Brought my cat in for possible urinary blockage, and they didn’t even bother to realize that he had peed all over the towel in his cat carrier. Instead they pointed it out to me when they returned him in his carrier filled with pee soaked paper towels. (They couldn’t even bother to empty those out and allow him to travel home in a fresh carrier. I had to do it when I got home.) Clearly, he had no blockage, but they still conveniently recommended and charged me for a whole bunch of “tests” that took up 2.5 hours of my time. Then, they recommended a bunch of drugs for pain, when he clearly is in no pain. I told them I wanted my own doctor’s opinion and refused their discharge orders. If you go here, plan on wasting your time and money.
This hospital is just money hungry. My family and I brought in my pregnant dog who ended up passing unfortunately because they wanted their money upfront. They also left us for excruciating hours waiting with no one at the desk for news on our dog until 2 am. All we ever got was “your dog is fine,” and she wasn’t. We were ordered to bring her home after they gave her medicine to contract more and soon she just gave out. All they talked about was “estimates” on prices for surgery and nothing about my beautiful baby, or her puppies. They just take advantage. And it’s even worse to read the same about a woman who brought her dog that was in labor here and her dog ended up passing because of these greedy, incompetent vets. Don’t bring your pets here. Waste of money, time and heartbreak.
UPDATE (original post still at bottom, though) When VCA did a follow up phone call (interestingly, to my husband's cell phone, not mine) and my husband shared our frustrations, they had a "manager" (not sure that is the right word) contact us, and she listened to my whole situation. She agreed that there was definitely some concerns about how my cat was treated, and was truly apologetic. They did credit us over half of our expenses, too. I appreciate the fact that they remedied the situation, so I feel comfortable in giving them more stars, but it is still a concern that what I experienced happened in the first place, therefore I feel 3 stars is valid. I suppose, with any Emergency service, there is always a chance that things may not be handled ideally. As any true animal lover would agree, I hope that when a pet is brought in for emergency services, they are able to receive the help they need. I believe Cheshire VCA is able to do this, but they definitely have some areas of their routine procedures that need improvement.
Vca Cheshire Animal Hospital is a US Veterinary Care based in Cheshire, Connecticut. Vca Cheshire Animal Hospital is located at 1572 S Main St, Cheshire, CT 06410, USA.
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